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What you need to know about Skype call recording

Skype for Business call recording is a relevant topic for many businesses. That’s because, in the ever-changing world of technology, businesses have to keep pace with an evolving mix of communications channels. So, in addition to providing employees with fixed line phones for their desks, as well as mobiles for remote working, they must also consider the evolving mix of additional channels which are being adopted, for internal and external communication.

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Security assessment and penetration testing

With cyber-attacks on the rise, it’s essential for service providers to take all possible steps to protect their offers. At Touch, we work constantly to ensure that all data has been secured and that we follow all relevant regulations. How do we protect your data?

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Fixed line call recording

Fixed line call recording remains an important topic for a range of regulatory and quality assurance purposes. That’s because, although many business users have adopted mobiles as their primary device, most businesses of any size still maintain a fixed line infrastructure. They may use on-premises solutions, such as legacy PBXs, or they may have adopted a hosted IP solution in the cloud. They may also be using call centre or call distribution functionality, which can also be deployed locally or in the cloud.

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What you need to know about call recording for Android

Many people are interested in call recording for their Android devices. A quick check on a suitable search engine will reveal a plethora of choices from a wide range of sources to meet this need. You can even find all sorts of demonstration videos on YouTube, illustrating such solutions and how to use them.

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What you need to know about call recording for iPhone

It can be hard to keep up with the ever-evolving world of regulatory compliance, particularly in the financial services industry. The recently introduced MiFID II which built on existing rules and added new requirements, including the recording and storage of all calls that are intended to result in a financial transaction. 

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