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Microsoft Teams adoption – up like a rocket – But how can you ensure effective compliance recording on Teams?

Microsoft Teams adoption – up like a rocket – But how can you ensure effective compliance recording on Teams?

Microsoft Teams has been eagerly embraced by organisations for internal and external communications. Reports from Microsoft indicate there are now 75 million active users daily. With Touch, you can easily bring Teams channels into recording and compliance programmes.

iOS/ iPhone Call Recording Best Practice

iOS/ iPhone Call Recording Best Practice

Call recording for iOS/ iPhone is causing problems for businesses. Enterprises want to record calls for many reasons. Often it is a requirement under the law, as there are a number of regulations that may apply, or it may be due to company policies. Whatever the reason, businesses must consider the need to record calls against the diversity of devices and communications channels they use – if recording is required, all must be covered.

Chat recording for Genesys PureConnect™

Chat recording for Genesys PureConnect™

Providing the best quality customer service seems to be becoming more complex and challenging for organisations each day. Customers demand omni-channel communication options yet expect a seamless and unified experience regardless of the channel they use. At the same time, it is essential to monitor and test the performance of customer service operatives in order to provide the optimum customer experience and operational efficiency.

How to record calls on an Apple iPhone

Apple’s iPhone has become a global phenomenon and, while popular with consumers, has also become popular with enterprise and business users. Many businesses need to record calls, for compliance, training and quality assurance purposes – the only way to record calls for business purposes is through network-based solutions. Read on for more.

The rise of omni-channel - why legacy call recording solutions are no longer fit for purpose

The rise of omni-channel - why legacy call recording solutions are no longer fit for purpose

Businesses and organisations must cope with a growing diversity of interaction channels with their customers. From fixed to mobile to social media and chat, the challenge of maintaining fluent, seamless conversations has grown. For businesses and organisations that need to record voice calls for compliance and customer service purposes, this creates a serious headache. Can your recording platform keep up? Read our paper to find out what you need to know about omni-channel recording.

Touch launches Compliance Call Recording for Microsoft Teams

Touch launches Compliance Call Recording for Microsoft Teams

Microsoft Teams has been eagerly embraced by organisations for internal and external communications. Reports from Microsoft indicate there are now 75 million active users daily. With Touch, you can easily bring Teams channels into recording and compliance programmes.

Mobile call recording and legal compliance

Mobile call recording and legal compliance

Today's businesses use a mix of different channels for communicating between employees and customers. With the transition to telecommuting and working from home for part of the workforce, it is no longer feasible to only use fixed lines for voice communications. As a result, most organisations are also using mobile devices, alongside VoIP lines and their computers to make calls. As a result, businesses that record all calls between their teams and customers must also consider adding mobile devices to the recording solution.

GDPR compliance can drive competitive advantage

GDPR compliance can drive competitive advantage

More than two-thirds of organisations are still not fully compliant with the General Data Protection Regulation (GDPR), despite it coming into effect nearly two years ago, and the threat of heavy fines for non-compliance. That’s according to a Capgemini Research Institute survey of 1,100 compliance, privacy and data protection personnel.

Compliancy Call Recording for Microsoft Teams

Compliancy Call Recording for Microsoft Teams

Call recording is a crucial and relevant topic for businesses today. Organisations have to contend with regulatory compliance especially with more countries introducing strict rules. Besides, they have to consider the constantly changing mix of enterprise communications channels. It is no longer enough to record calls on one or two channels because business communication is spreading out over multiple channels.

How your business will benefit from device-independent mobile call recording

How your business will benefit from device-independent mobile call recording

Business communication has evolved considerably over the last few decades. Despite this, voice calls are still the most popular form of enterprise communication – but, how businesses use voice has changed dramatically. The rise of mobile phones has altered the landscape beyond recognition. Of course, many still retain and use bulky desk phones, but mobile has rapidly become the preferred device for many. In 2020, people expect to communicate – both internally and with customers – from anywhere in the world.

Call analytics to drive performance optimisation – capitalise on your data

Call analytics to drive performance optimisation – capitalise on your data

Add another source of analytics and insights to your data programmes and investments with Touch QMS – automated evaluation of customer calls, delivering valuable intelligence and driving performance optimisation.

Touch nominated as a Gaselle

Soaring growth sees Touch nominated as a Gaselle again!

Touch AS recognised among Norway’s fastest-growing companies for the sixth year.

What you need to know about Skype call recording

What you need to know about Skype call recording

Skype for Business call recording is a relevant topic for many businesses. That’s because, in the ever-changing world of technology, businesses have to keep pace with an evolving mix of communications channels. So, in addition to providing employees with fixed line phones for their desks, as well as mobiles for remote working, they must also consider the evolving mix of additional channels which are being adopted, for internal and external communication.

Proactive service assurance

How does Touch provide real-time, proactive service assurance for you?

Providing continuous service assurance for call recording as a service is essential. At Touch, we maintain and assure the complete value-chain for the Touch Call Recording Service with active, real-time continuous performance monitoring. How do we deliver continuous assurance?

Security assessment and penetration testing

With cyber-attacks on the rise, it’s essential for service providers to take all possible steps to protect their offers. At Touch, we work constantly to ensure that all data has been secured and that we follow all relevant regulations. How do we protect your data?

Fixed line call recording

Fixed line call recording

Fixed line call recording remains an important topic for a range of regulatory and quality assurance purposes. That’s because, although many business users have adopted mobiles as their primary device, most businesses of any size still maintain a fixed line infrastructure. They may use on-premises solutions, such as legacy PBXs, or they may have adopted a hosted IP solution in the cloud. They may also be using call centre or call distribution functionality, which can also be deployed locally or in the cloud.

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