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Many people are interested in call recording for their Android devices. A quick check on a suitable search engine will reveal a plethora of choices from a wide range of sources to meet this need. You can even find all sorts of demonstration videos on YouTube, illustrating such solutions and how to use them.

It can be hard to keep up with the ever-evolving world of regulatory compliance, particularly in the financial services industry. The recently introduced MiFID II which built on existing rules and added new requirements, including the recording and storage of all calls that are intended to result in a financial transaction. 

Gartner reports that Contact Center as a Service is maturing fast, which means more companies will move their customer interaction to the cloud. When reviewing options, why not also consider Call Recording as a Service?

Individuals now have the ‘Right to Erasure’ – also known as the ‘Right to be Forgotten’ – which means they can ask data controllers to delete the information they hold on them. This is regulated under Article 17 of the GDPR.

The obligation for organisations to record fixed and mobile calls, as well as digital communications, has grown dramatically in recent years in order to comply with regulatory mandates, enhance staff training and development, and create a richer set of auditable records, across all communication sources.

Subject Access Requests (SARs) under the General Data Protection Regulation (GDPR) have become a challenge for any organisation that handles and processes personal data.

The General Data Protection Regulation (GDPR), which came into force in 2018 introduced a multitude of new obligations on all companies, which already have a significant impact on the way they handle and process data.

Mobile first is a communication strategy that is spreading. The move towards mobile is undeniably reshaping the face of business - but, as well as extending enterprise mobility and flexibility for workers, it also brings challenges.