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Self-training with Touch QMS

Exceptional, multichannel customer service is now a prerequisite for business success. There are many examples of large organisations getting it wrong, with a resultant dip in reputation and, ultimately, the bottom line.

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How to record Bloomberg chat for MiFID II Compliance

Bloomberg is a trusted name worldwide. In addition to providing banks and financial institutions with up-to-the-second market data, business news and other information, the Bloomberg application suite used by multinational banks and organisations around the world includes a chat interface.

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Do your call recording capabilities cover chat?

Chat applications, whether standalone or as part of larger enterprise packages, have become an essential channel for communicating both with external customers and internal employees. For example, according to a recent study by Deloitte, contact center executives expect the use of chat to grow from 6 per cent to 16 per cent by 2019, with voice interactions falling from 64 per cent to 47 per cent1.

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