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Don’t panic if you’re still struggling with your GDPR obligations! Touch can help.

If you are a small or medium businesses still struggling to get on top of your obligations to comply with the far-reaching EU General Data Protection Regulation (GDPR), don’t panic, you’re not alone… and help is at hand!

Many businesses are still unaware of the consequences of failing to comply with GDPR. According to a study by US technology company, Senzing, just 35% of companies understand the fines for non-compliance. In fact, 30% say they believed financial penalties would have no impact on their business! Worrying statistics, given the well-publicised fines that can be incurred. Indeed, higher tier fines can reach a maximum of €20 million, or 4% of turnover (whichever is higher).

While fines are unlikely to reach that level, particularly for SMBs, there is a very real threat for financial hardship and even insolvency as a result of a GDPR breach.

GDPR was introduced to give consumers and citizens more control over how their personal data is used. It’s applicable to all business processes that use and store personal data (‘controllers’ and ‘processors’ of data), and includes a new requirement to record fixed and mobile calls containing personal data. So, if your organisation either practices fixed or mobile call recording or has a policy to enable this in the future, GDPR regulations must be observed.

But it’s not just voice recordings that fall under the remit of the regulation. Internet-based communications, such as Skype, as well as emails and texts – any communication containing personal information – are also included.

At Touch, we realise how daunting this task may be. But it doesn’t have to be. Our comprehensive, cloud-based solution requires no cumbersome and expensive hardware or software deployments, that is no capital expenditure, and provides an intuitive interface that makes it quick and easy to search call logs (and text communications) using a number of different parameters – making requests to view personal data, as well as deletions, simple and hassle-free.

What is more we can provide a ‘health check’ and system verification of all your existing call recording solutions. As well as recording fixed and mobile calls, our solution can capture and store electronic communications from more than 35 different solutions. It’s a complete solution that ensures you meet all regulations and obligations relevant to GDPR.

Touch has been helping financial institutions and other multinational organisations to comply with legislation and key industry regulations for years, and is fully GDPR compliant. We offer a cost-effective, simple and intuitive way to help your organisation to meet its GDPR obligations and handle personal data requests. So, why not get in touch, and see how we can help? Don’t delay!

Written on 25 June 2018
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