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Bringing your Teams users onboard – activating compliance call recording for Microsoft Teams

Touch Call Recording as a Service now supports Microsoft Teams, ensuring compliance and extending your assurance programmes. We’ll get you started quickly, and users can be added and changed easily, giving you the flexibility to manage a new channel and to control your communications.

If you work in one of the millions of organisations that has adopted Microsoft Teams this year, you’ll understand the significant impact this has had on your business. User adoption of Teams has soared, partly due to its ubiquity and partly because of its user friendliness.

Microsoft Teams is now central to daily routines for a growing user base, facilitating communications with customers, partners, and peers, as well as our colleagues. Of course, while this mass adoption delivered many benefits, it also brought some challenges. For example, it has created friction with compliance programmes.

Specifically, if you are obliged to record all calls with your customers for compliance purposes, or if you do so routinely to support quality assurance programmes, then the adoption of Microsoft Teams must be considered in alongside these needs. Customer conversations held over Microsoft Teams are also within the remit of compliance regulation, such as MiFID II, FCA or the Dodd-Frank Act.

As a result, you may need to bring Microsoft Teams into your compliance programme. So, you’ll be pleased to know that we can help. And, we can do so with the same agility with which you adopted Microsoft Teams.

Touch Call Recording Service can easily be extended to Microsoft Teams. We can get you started, and we can on-board your users, quickly and efficiently – typically in less than a day. All of which means you can not only ensure compliance, but you can also do so quickly, with the flexibility to make rapid changes.

We’ll take care of everything, so whether you are an existing customer that wishes to add Microsoft Teams to a recording programme, or a new customer looking for a solution to this new challenge, we can help. Why not get in touch to find out how?

Written on 22 December 2020
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