The obligation for organisations to record fixed and mobile calls, as well as digital communications, has grown dramatically in recent years in order to comply with regulatory mandates, enhance staff training and development, and create a richer set of auditable records, across all communication sources.
Subject Access Requests (SARs) under the General Data Protection Regulation (GDPR) have become a challenge for any organisation that handles and processes personal data.
The amount of information organisations have about their workers can be vast, ranging from personal data records, as well as information collected during their daily activities, such as voice calls, SMS, and correspondences within internal apps such as Skype for Business and Bloomberg. Of course, an employee has the same rights as a customer when it comes to SARs.
The General Data Protection Regulation (GDPR), which came into force in 2018 introduced a multitude of new obligations on all companies, which already have a significant impact on the way they handle and process data.
Mobile first is a communication strategy that is spreading. The move towards mobile is undeniably reshaping the face of business - but, as well as extending enterprise mobility and flexibility for workers, it also brings challenges.
On top of that, increased compliance and regulatory requirements means that the ability to record calls, particularly in the financial services, on any device, regardless of location is becoming essential.
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