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iOS/ iPhone Call Recording Best Practice

Call recording for iOS/ iPhone is causing problems for businesses. Enterprises want to record calls for many reasons. Often it is a requirement under the law, as there are a number of regulations that may apply, or it may be due to company policies. Whatever the reason, businesses must consider the need to record calls against the diversity of devices and communications channels they use – if recording is required, all must be covered.

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Chat recording for Genesys PureConnect™

Providing the best quality customer service seems to be becoming more complex and challenging for organisations each day. Customers demand omni-channel communication options yet expect a seamless and unified experience regardless of the channel they use. At the same time, it is essential to monitor and test the performance of customer service operatives in order to provide the optimum customer experience and operational efficiency.

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How to record calls on an Apple iPhone

Apple’s iPhone has become a global phenomenon and, while popular with consumers, has also become popular with enterprise and business users. Many businesses need to record calls, for compliance, training and quality assurance purposes – the only way to record calls for business purposes is through network-based solutions. Read on for more.

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The rise of omni-channel - why legacy call recording solutions are no longer fit for purpose

Businesses and organisations must cope with a growing diversity of interaction channels with their customers. From fixed to mobile to social media and chat, the challenge of maintaining fluent, seamless conversations has grown. For businesses and organisations that need to record voice calls for compliance and customer service purposes, this creates a serious headache. Can your recording platform keep up? Read our paper to find out what you need to know about omni-channel recording.

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Touch launches Compliance Call Recording for Microsoft Teams

Touch has been offering compliance call recording for Microsoft Teams since early May 2020. The live service ensures full compliance with regulatory obligations, such as GDPR and MiFID II. Touch is one of the first global call recording providers to offer this state-of-the-art compliance call recording service. As Teams adoption surges, Touch enables it to be included in all compliance programmes – an essential step, given how popular Teams has become.

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Mobile call recording and legal compliance

Today's businesses use a mix of different channels for communicating between employees and customers. With the transition to telecommuting and working from home for part of the workforce, it is no longer feasible to only use fixed lines for voice communications. As a result, most organisations are also using mobile devices, alongside VoIP lines and their computers to make calls. As a result, businesses that record all calls between their teams and customers must also consider adding mobile devices to the recording solution.

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