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Protecting your call recording data with Touch’s managed migration process

Protecting your call recording data with Touch’s managed migration process

Many organisations have large amounts of historic call recordings and metadata they retain for ongoing quality assurance programmes and compliance purposes. Typically, many have unwittingly built up siloes of call data over many years, which is likely to be in a proprietary format. If it’s time to upgrade your call recording service, Touch can help to translate and migrate your legacy data into an open and unified format.

New functions for Touch Call Recording Service – enhancing user experience

New functions for Touch Call Recording Service – enhancing user experience

A collaborative relationship with our customers is key to identifying service development requirements to meet market demands and specific challenges. Learn about some recent innovations, implemented in close collaboration with our customers – and available for all.

Touch Call Recording Service is tailored to meet your innovation requirements and fine-tuned to evolve with your business needs

Touch Call Recording Service is tailored to meet your innovation requirements and fine-tuned to evolve with your business needs

Different types of businesses use call recording for a variety of reasons. At Touch, we work with a wide range of organisations, many of which have different business requirements for their call recording solution.

Seamless, integrated mobile call recording with Touch

Seamless, integrated mobile call recording with Touch

Mobile connectivity is an essential requirement for businesses today. But, to reliably ensure that all mobile calls are captured and securely stored the call recording function, like Touch’s, must be integrated with the mobile network. Does your call recording provider match up?

How do you handle right to access /right to be forgotten requests under GDPR?

How do you handle right to access /right to be forgotten requests under GDPR?

Compliance solutions must be aligned with business processes.

Compliance officers face the challenge of meeting data regulations and legislation across multiple business processes and siloes of data. That’s why a compliance solution must be easy-to-use, flexible, and fully aligned with business processes and objectives without any impact on performance.

Seamless Genesys integration with Touch Call Recording Service

Seamless Genesys integration with Touch Call Recording Service

Contact centres are evolving to become a centralised engagement hub that spans the entire omnichannel customer journey, and organisations need to keep pace with these demands. Genesys offers a market-leading customer integration platform, with both on-premise and fast-growing cloud solutions – which is already integrated with Touch Call Recording Service, along with over 50 other channels, to meet your needs for quality monitoring and customer advisor training.

Third-party penetration testing: Ensuring the security of your data

Third-party penetration testing: Ensuring the security of your data

Third-party OWASP penetration testing is used to assess an organisation’s security systems and reveal security vulnerabilities so that they can be fixed before any damage occurs. Touch regularly conducts pen testing using a certified third-party specialist to assure the security of our customers’ data, and their compliance obligations. It means you can trust us to protect your valuable data. The most recent pen test identified ZERO threats to be corrected. 

Touch embraces sustainability with hydro-powered data centres

Touch embraces sustainability with hydro-powered data centres

The environmental impact of energy-intensive data centres is well documented. That’s why Touch is embracing its corporate social responsibilities with data centres fully powered by clean energy.

Touch Call Recording Service is ISO 27001 certified to ensure the best possible security for your call recordings

ISO 27001 is the accepted global benchmark for the secure storage of information assets, and not only helps to protect our customers against data breaches and loss but also provides a way to meet compliance and enhance the reputation of your organisation.

Ensure comprehensive call recording across more than 50 fixed, mobile and digital channels

Ensure comprehensive call recording across more than 50 fixed, mobile and digital channels

The sheer diversity of channels on which organisations need to record calls and digital communications is constantly expanding. All these channels need to be recorded for a growing number of reasons, including compliance, personal data processing, audit trails, dispute resolution, employee/customer adviser training, and so on.

A holistic approach to multi-channel call recording with Refinitiv Messenger

A holistic approach to multi-channel call recording with Refinitiv Messenger

Refinitiv Messenger is a multi-channel collaborative tool for the financial industry, which means that meeting compliance obligations requires a comprehensive call recording strategy.

The importance of Uptime. Why you should demand 100 % uptime guarantee from all your suppliers

The importance of Uptime. Why you should demand 100 % uptime guarantee from all your suppliers

Service availability and uptime is an essential consideration for any organisation when it comes to sourcing suppliers and providers, and there’s a bigger difference between 99.0, 99.5 % and 100% than you might think – and the costs can be significant.

2021: another landmark year for Touch and our community

2021: another landmark year for Touch and our community

We would like to say ‘Happy New Year’ to Touch Call Recording customers, partners, and colleagues. We wish you every success in 2022.

Ensuring effective compliance recording with Microsoft Teams

Ensuring effective compliance recording with Microsoft Teams

Compliance call recording for Microsoft Teams, in a managed service solution to protect your business!

Touch Quality Management Service (QMS) for continuous training and development of contact centre advisors

Touch Quality Management Service (QMS) for continuous training and development of contact centre advisors

Contact and customer centre operatives are increasingly termed ‘advisors’, rather than ‘agents’, to reflect the growing recognition of their competence and that they are the on the frontline of customer interactions, providing expert knowledge and an important ‘human touch’ to complement an increasingly digital journey. Touch QMS offers structured staff training and evaluation to improve the training and development of customer advisors.

Are you locked into proprietary call recording formats? Touch can convert legacy recordings into open standards and hand control back to you

Are you locked into proprietary call recording formats? Touch can convert legacy recordings into open standards and hand control back to you

Locked into a proprietary call recording format or technology? Touch has an automated process for converting and migrating legacy files into open standards, while removing data siloes and handing control of your data back to you… unlike some of our competitors.

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