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We would like to say ‘Happy New Year’ to Touch Call Recording customers, partners, and colleagues. We wish you every success in 2022.

Compliance call recording for Microsoft Teams, in a managed service solution to protect your business!

Contact and customer centre operatives are increasingly termed ‘advisors’, rather than ‘agents’, to reflect the growing recognition of their competence and that they are the on the frontline of customer interactions, providing expert knowledge and an important ‘human touch’ to complement an increasingly digital journey. Touch QMS offers structured staff training and evaluation to improve the training and development of customer advisors.

Locked into a proprietary call recording format or technology? Touch has an automated process for converting and migrating legacy files into open standards, while removing data siloes and handing control of your data back to you… unlike some of our competitors.

As the leading choice for financial analysts, investors and portfolio managers around the world, Bloomberg Terminal services are relied upon by those working in the financial services industry. But changes to its data retention policy mean that mean that organisations need to ensure that they can still meet their Bloomberg compliance obligations.

Call recording provides not just a means to meet legal and compliance obligations, when used to its full potential it can help organisations to meet their own SLAs and service performance requirements and, ultimately, help to optimise daily operations.

Touch Call Recording not only ensures local, national and industry compliance, it’s an end-to-end managed call recording service that covers the entire lifecycle of multi-channel voice and digital communications.

Enterprises are increasingly migrating from on-premise enterprise applications to cloud-based options to secure a range of capabilities, from storage to collaboration to call recording. Here, Touch creates its own version of the famous Gartner magic quadrant for call recording.

More stringent compliance obligations, the need to meet strict SLA requirements, and rapidly evolving trends in work patterns and digital media platforms mean that organisations need a multi-channel, single platform approach to voice and data recording services. Fortunately, Touch has the answer.

Datatilsynet in Denmark (The Danish Data Protection Agency) has an inspirational focus on educating stakeholders with guidance and advice, as well as supervising compliance with rules on protection of personal data. The Danish Data Protection Agency is going much further than just acting as an enforcement body. Instead, it is helping organisations to meet GDPR and other complex obligations.

Call Recording needs to cover a broad range of on-premise, cloud and hybrid deployment options. Touch Call Recording Service includes a range of proven PBX integrations and PBX recorders, including Mitel MX-ONE, and Cisco Call Manager, as well as others from Avaya, Alcatel Lucent, Unify and more, ensuring compatibility with any enterprise voice system.

Norwegian-based Touch has acquired 100 % of the Danish company Recordit.nu Aps. The companies will immediately merge, a move that strengthens Touch’s position as the market leader for call recording services in the Nordic region.

The Dodd-Frank Wall Street Reform and Consumer Protection Act 2010 was one of the widest-reaching overhauls of the US financial industry, requiring the recording and storage of a wide-range of financial communications.

The Nordic region has led the way in digital transformation, resulting in the mass adoption of digital technologies by commercial and public sector organisations, as well as the civil population. This digital approach is central to development in the region – backed by the goal to deliver services and operations, efficiently.

Touch Call Recording as a Service now supports Microsoft Teams, ensuring compliance and extending your assurance programmes. We’ll get you started quickly, and users can be added and changed easily, giving you the flexibility to manage a new channel and to control your communications.

Cisco Unified Communications Manager (CUCM), also known as Cisco Unified CallManager (CUCM) and Cisco CallManager (CCM), is a software-based IP call agent platform from Cisco Systems.

Cisco Unified Communications Manager (CUCM) is popular among enterprises and organisations of all sizes, many of which also have a need to record conversations with their customers. If you need a seamless solution that’s fully integrated with Cisco solutions, Touch has a complete service for you.