Our Blog

Third-party OWASP penetration testing is used to assess an organisation’s security systems and reveal security vulnerabilities so that they can be fixed before any damage occurs. Touch regularly conducts pen testing using a certified third-party specialist to assure the security of our customers’ data, and their compliance obligations. It means you can trust us to protect your valuable data. The most recent pen test identified ZERO threats to be corrected. 

The environmental impact of energy-intensive data centres is well documented. That’s why Touch is embracing its corporate social responsibilities with data centres fully powered by clean energy.

ISO 27001 is the accepted global benchmark for the secure storage of information assets, and not only helps to protect our customers against data breaches and loss but also provides a way to meet compliance and enhance the reputation of your organisation.

The sheer diversity of channels on which organisations need to record calls and digital communications is constantly expanding. All these channels need to be recorded for a growing number of reasons, including compliance, personal data processing, audit trails, dispute resolution, employee/customer adviser training, and so on.

Refinitiv Messenger is a multi-channel collaborative tool for the financial industry, which means that meeting compliance obligations requires a comprehensive call recording strategy.

Service availability and uptime is an essential consideration for any organisation when it comes to sourcing suppliers and providers, and there’s a bigger difference between 99.0, 99.5 % and 100% than you might think – and the costs can be significant.

We would like to say ‘Happy New Year’ to Touch Call Recording customers, partners, and colleagues. We wish you every success in 2022.

Compliance call recording for Microsoft Teams, in a managed service solution to protect your business!

Contact and customer centre operatives are increasingly termed ‘advisors’, rather than ‘agents’, to reflect the growing recognition of their competence and that they are the on the frontline of customer interactions, providing expert knowledge and an important ‘human touch’ to complement an increasingly digital journey. Touch QMS offers structured staff training and evaluation to improve the training and development of customer advisors.

Locked into a proprietary call recording format or technology? Touch has an automated process for converting and migrating legacy files into open standards, while removing data siloes and handing control of your data back to you… unlike some of our competitors.

As the leading choice for financial analysts, investors and portfolio managers around the world, Bloomberg Terminal services are relied upon by those working in the financial services industry. But changes to its data retention policy mean that mean that organisations need to ensure that they can still meet their Bloomberg compliance obligations.

Call recording provides not just a means to meet legal and compliance obligations, when used to its full potential it can help organisations to meet their own SLAs and service performance requirements and, ultimately, help to optimise daily operations.

Touch Call Recording not only ensures local, national and industry compliance, it’s an end-to-end managed call recording service that covers the entire lifecycle of multi-channel voice and digital communications.

Enterprises are increasingly migrating from on-premise enterprise applications to cloud-based options to secure a range of capabilities, from storage to collaboration to call recording. Here, Touch creates its own version of the famous Gartner magic quadrant for call recording.

More stringent compliance obligations, the need to meet strict SLA requirements, and rapidly evolving trends in work patterns and digital media platforms mean that organisations need a multi-channel, single platform approach to voice and data recording services. Fortunately, Touch has the answer.

Datatilsynet in Denmark (The Danish Data Protection Agency) has an inspirational focus on educating stakeholders with guidance and advice, as well as supervising compliance with rules on protection of personal data. The Danish Data Protection Agency is going much further than just acting as an enforcement body. Instead, it is helping organisations to meet GDPR and other complex obligations.