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Third-party penetration testing: Ensuring the security of your data

Third-party penetration testing: Ensuring the security of your data

Third-party OWASP penetration testing is used to assess an organisation’s security systems and reveal security vulnerabilities so that they can be fixed before any damage occurs. Touch regularly conducts pen testing using a certified third-party specialist to assure the security of our customers’ data, and their compliance obligations. It means you can trust us to protect your valuable data. The most recent pen test identified ZERO threats to be corrected. 

Touch embraces sustainability with hydro-powered data centres

Touch embraces sustainability with hydro-powered data centres

The environmental impact of energy-intensive data centres is well documented. That’s why Touch is embracing its corporate social responsibilities with data centres fully powered by clean energy.

Touch Call Recording Service is ISO 27001 certified to ensure the best possible security for your call recordings

ISO 27001 is the accepted global benchmark for the secure storage of information assets, and not only helps to protect our customers against data breaches and loss but also provides a way to meet compliance and enhance the reputation of your organisation.

Ensure comprehensive call recording across more than 50 fixed, mobile and digital channels

Ensure comprehensive call recording across more than 50 fixed, mobile and digital channels

The sheer diversity of channels on which organisations need to record calls and digital communications is constantly expanding. All these channels need to be recorded for a growing number of reasons, including compliance, personal data processing, audit trails, dispute resolution, employee/customer adviser training, and so on.

A holistic approach to multi-channel call recording with Refinitiv Messenger

A holistic approach to multi-channel call recording with Refinitiv Messenger

Refinitiv Messenger is a multi-channel collaborative tool for the financial industry, which means that meeting compliance obligations requires a comprehensive call recording strategy.

The importance of Uptime. Why you should demand 100 % uptime guarantee from all your suppliers

The importance of Uptime. Why you should demand 100 % uptime guarantee from all your suppliers

Service availability and uptime is an essential consideration for any organisation when it comes to sourcing suppliers and providers, and there’s a bigger difference between 99.0, 99.5 % and 100% than you might think – and the costs can be significant.

2021: another landmark year for Touch and our community

2021: another landmark year for Touch and our community

We would like to say ‘Happy New Year’ to Touch Call Recording customers, partners, and colleagues. We wish you every success in 2022.

Ensuring effective compliance recording with Microsoft Teams

Ensuring effective compliance recording with Microsoft Teams

Compliance call recording for Microsoft Teams, in a managed service solution to protect your business!

Touch Quality Management Service (QMS) for continuous training and development of contact centre advisors

Touch Quality Management Service (QMS) for continuous training and development of contact centre advisors

Contact and customer centre operatives are increasingly termed ‘advisors’, rather than ‘agents’, to reflect the growing recognition of their competence and that they are the on the frontline of customer interactions, providing expert knowledge and an important ‘human touch’ to complement an increasingly digital journey. Touch QMS offers structured staff training and evaluation to improve the training and development of customer advisors.

Are you locked into proprietary call recording formats? Touch can convert legacy recordings into open standards and hand control back to you

Are you locked into proprietary call recording formats? Touch can convert legacy recordings into open standards and hand control back to you

Locked into a proprietary call recording format or technology? Touch has an automated process for converting and migrating legacy files into open standards, while removing data siloes and handing control of your data back to you… unlike some of our competitors.

Bloomberg made changes to its data retention policy. Are your compliance obligations still covered?

Bloomberg made changes to its data retention policy. Are your compliance obligations still covered?

As the leading choice for financial analysts, investors and portfolio managers around the world, Bloomberg Terminal services are relied upon by those working in the financial services industry. But changes to its data retention policy mean that mean that organisations need to ensure that they can still meet their Bloomberg compliance obligations.

Your call recordings can be a powerful business tool. Touch can help you to unlock their value with comprehensive, SLA-backed services

Your call recordings can be a powerful business tool. Touch can help you to unlock their value with comprehensive, SLA-backed services

Call recording provides not just a means to meet legal and compliance obligations, when used to its full potential it can help organisations to meet their own SLAs and service performance requirements and, ultimately, help to optimise daily operations.

Touch Call Recording Service for the entire lifecycle of multi-channel communications Touch Call Recording Service for the entire lifecycle of multi-channel communications

Touch Call Recording Service for the entire lifecycle of multi-channel communications

Touch Call Recording not only ensures local, national and industry compliance, it’s an end-to-end managed call recording service that covers the entire lifecycle of multi-channel voice and digital communications.

Magic Quadrant for Call Recording as a Service. How would Touch compare?

Enterprises are increasingly migrating from on-premise enterprise applications to cloud-based options to secure a range of capabilities, from storage to collaboration to call recording. Here, Touch creates its own version of the famous Gartner magic quadrant for call recording.

From a legacy call recording solution to a modern, fully managed multi-channel recording service

From a legacy call recording solution to a modern, fully managed multi-channel recording service

More stringent compliance obligations, the need to meet strict SLA requirements, and rapidly evolving trends in work patterns and digital media platforms mean that organisations need a multi-channel, single platform approach to voice and data recording services. Fortunately, Touch has the answer.

The Danish Data Protection Agency - leading the way in compliance education

The Danish Data Protection Agency - leading the way in compliance education

Datatilsynet in Denmark (The Danish Data Protection Agency) has an inspirational focus on educating stakeholders with guidance and advice, as well as supervising compliance with rules on protection of personal data. The Danish Data Protection Agency is going much further than just acting as an enforcement body. Instead, it is helping organisations to meet GDPR and other complex obligations.

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