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Danish financial services regulator committed to transparency

At just over €53,000, the Kingdom of Denmark’s 5.8 million citizens enjoy the tenth-highest per capita income in the world. As such, it’s no surprise that there’s both a market for sophisticated digital financial services and a strong regulatory environment to protect users of these services. 

While COVID has absolutely had an impact, with Danish GDP projected to contract by 6.5% in 2020 compared to pre-COVID-19 growth estimate of 1.9% (IMF projections), the country is also reckoned to have handled the Pandemic much better than many other economies.

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How do I Record Android calls?

Enterprise use of mobile phones and apps has increased over the last decade. Sometimes businesses equip their teams with mobiles, while often individual users’ provider their own device and simply install a mobile SIM provided by their employer.

As a result, neither of the two main operating systems dominates the market. According to StatCounter, the split (2019) was 51%:49% between iOS and Android, while in Sweden Android has more than 52% of the market and iOS 47.55%.

So, if businesses use mobile phones for professional calls, and if they need to record conversations for compliance or quality training purposes, then ensuring that Android devices can be covered is essential. How can you record calls made from Android devices?

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iOS/ iPhone Call Recording Best Practice

Call recording for iOS/ iPhone is causing problems for businesses. Enterprises want to record calls for many reasons. Often it is a requirement under the law, as there are a number of regulations that may apply, or it may be due to company policies. Whatever the reason, businesses must consider the need to record calls against the diversity of devices and communications channels they use – if recording is required, all must be covered.

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Chat recording for Genesys PureConnect™

Providing the best quality customer service seems to be becoming more complex and challenging for organisations each day. Customers demand omni-channel communication options yet expect a seamless and unified experience regardless of the channel they use. At the same time, it is essential to monitor and test the performance of customer service operatives in order to provide the optimum customer experience and operational efficiency.

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