Trusted, recognised with awards
Touch is a trusted provider of services for recording, storing and accessing fixed and mobile voice calls, and digital communications, in order to unlock the value in your communications data. Our services are delivered to companies, organisations and public entities.
As the first company in Europe to offer Call Recording as a Service and a regional market leader, we have the heritage and expertise to deliver the robust solutions that our customers demand.
Recognised for growth
In recent years the company has been among the 500 fastest growing technology companies in Europe, Middle East and Africa.
Touch has been awarded the Gaselle award for 6 years running and has been on the Deloitte Technology Fast 500 EMEA ranking twice.
Secure
Secured, encrypted and stored safely for as long as you need
Compliance assured
Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR
Compliant and secure
Touch services can be tailored to meet industry-specific requirements, ensuring the safe, secure and reliable recording of voice and digital communications. Our services also ensure compliance with local, national, international, and industry-specific legal and statutory requirements, including MiFID and MiFID II, the General Data Protection Regulation (GDPR) and Dodd-Frank.
Touch multi-channel and omni-channel services are securely hosted, with controlled access, supporting enterprises of all sizes. They can also be offered through our fixed and mobile communications partners.
Omni-channel recording
Our services cover more than 50 communications channels and solutions, including landlines, PBXs, mobile phones, Microsoft Teams, social media, and many others.
Stored data is encrypted, ensuring data protection, and mirrored across multiple sites, with access to recordings through a user-friendly and intuitive user interface.
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Mobile call recording
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
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PBX call recording
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
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Microsoft Teams recording
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
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Chat recording
Chat recording
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
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SMS recording
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
Explore
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GDPR, MiFID II compliant call recording for financial services
- Optimised for financial services and seamlessly integrated with call and chat channels
- Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
- Create a secure audit trail of your voice transactions
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Call recording and analytics for contact centres
- Seamless recording of multiple channels and communication streams
- Ideal for self-training of front-line agents and employees
- Integrates with Touch QMS call centre performance management tool
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Call recording and analytics for training & performance
- Transform employee training with flexible, intelligent quality management and evaluation
- Ideal for self-training of front-line agents and employees
- Touch QMS ensures compliance with all relevant legislation
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Network-based call recording for telecoms operators
- Secure, encrypted in-network call recording for telecoms operators
- Deployed and field-proven with Tier-1 telecoms operators
- Compliant with GDPR, MiFID II and other local, national and international regulations
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Trusted call recording for
any industry
Even Hovde“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
CEO, Touch -
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A reliable service with
proactive support
Lars Svenkerund“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
CTO, Touch -
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Recording across fixed, mobile and digital channels
Even Hovde“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
CEO, Touch -
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Designed for complex customer needs
Lars Svenkerund“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
CTO, Touch -
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Touch evolves with your business
Lars Svenkerund"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."
CTO, Touch
