Touch is a trusted provider of services for recording, storing and accessing fixed and mobile voice calls, and digital communications, in order to unlock the value in your communications data. Our services are delivered to companies, organisations and public entities.
As the first company in Europe to offer Call Recording as a Service and a regional market leader, we have the heritage and expertise to deliver the robust solutions that our customers demand.
In recent years the company has been among the 500 fastest growing technology companies in Europe, Middle East and Africa.
Touch has been awarded the Gaselle award for 6 years running and has been on the Deloitte Technology Fast 500 EMEA ranking twice.
Secured, encrypted and stored safely for as long as you need
Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR
Touch services can be tailored to meet industry-specific requirements, ensuring the safe, secure and reliable recording of voice and digital communications. Our services also ensure compliance with local, national, international, and industry-specific legal and statutory requirements, including MiFID and MiFID II, the General Data Protection Regulation (GDPR) and Dodd-Frank.
Touch multi-channel and omni-channel services are securely hosted, with controlled access, supporting enterprises of all sizes. They can also be offered through our fixed and mobile communications partners.
Our services cover more than 50 communications channels and solutions, including landlines, PBXs, mobile phones, Microsoft Teams, social media, and many others.
Stored data is encrypted, ensuring data protection, and mirrored across multiple sites, with access to recordings through a user-friendly and intuitive user interface.
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solutionExplore
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfacesExplore
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-FrankExplore
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat servicesExplore
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficientlyExplore
“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."