Call recording technology

Secure, compliant
Call Recording
infrastructure

About our
technology and infrastructure

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Secure, compliant call recording infrastructure

Secure, compliant Call
Recording for business

Bring all your communication platforms into your
compliance programmes

Multi-channel, secure and compliant

Touch Call Recording Service is a complete, multi-channel call recording service that can be integrated with hosted and on-premise PBX technologies, enterprise chat-based channels, and with operator networks, giving you the flexibility to choose the right solution for you.

Our enterprise solution, PBX Recorder, integrates with multiple on-premise technologies, including Cisco, Mitel, Avaya, Unify, Alcatel-Lucent, and many others. Touch provides the PBX Recorder as a part of a comprehensive service offering.

Network-based mobile recording

Our Touch Call Recording Service records calls directly in the mobile network and the recordings are securely transferred to Touch Storage Centre via secure connections.

Touch is a certified partner with a growing number of mobile operators, such as Telenor, Telia, Phonero, Telavox, Deutsche Telecom and Singtel.

Microsoft Teams, Bloomberg, Refinitiv Messenger and more

Touch also integrates with key business messaging and chat based solutions, such as Microsoft Teams, Bloomberg and Refinitiv Messenger.

Touch Recorder for Microsoft Teams supports all types of calls, including Teams-to-Teams calls, mobile Teams clients, conference calls and fixed line phone calls.

Multi-channel Coverage

Over 50 digital communications channels – from mobile to fixed, from Microsoft Teams to Bloomberg and Refinitiv Messenger

Fully compliant and assured

Ensure compliance with national and international legislation, such as MiFID II, GDPR, Dodd-Frank and more

Simple to deploy, easy to onboard users

We can get you started, and we can on-board your users, quickly and efficiently – typically in less than a day

Multi-channel call recording as a service

Record all your business-critical channels in one place

A complete, managed solution for recording, storing and accessing fixed and mobile voice calls, and digital communication

Mobile call recording

A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
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PBX call recording

PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
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Microsoft Teams recording

Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
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Chat recording

Chat recording

A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
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SMS recording

Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
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Call recording for finance, contact centres and operators

Solutions for a
business like yours

Secure, compliant and ready for integration with your communications channels

GDPR, MiFID II compliant call recording for financial services
- Optimised for financial services and seamlessly integrated with call and chat channels
- Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
- Create a secure audit trail of your voice transactions
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Call recording and analytics for contact centres
- Seamless recording of multiple channels and communication streams
- Ideal for self-training of front-line agents and employees
- Integrates with Touch QMS call centre performance management tool
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Call recording and analytics for training & performance
- Transform employee training with flexible, intelligent quality management and evaluation
- Ideal for self-training of front-line agents and employees
- Touch QMS ensures compliance with all relevant legislation
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Network-based call recording for telecoms operators
- Secure, encrypted in-network call recording for telecoms operators
- Deployed and field-proven with Tier-1 telecoms operators
- Compliant with GDPR, MiFID II and other local, national and international regulations
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Trusted call recording for
any industry

“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”

Even Hovde
CEO, Touch
A reliable service with
proactive support

“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”

Lars Svenkerund
CTO, Touch
Recording across fixed, mobile and digital channels

“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”

Even Hovde
CEO, Touch
Designed for complex customer needs

“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”

Lars Svenkerund
CTO, Touch
Touch evolves with your business

"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."

Lars Svenkerund
CTO, Touch