Touch Call Recording Service is a complete, multi-channel call recording service that can be integrated with hosted and on-premise PBX technologies, enterprise chat-based channels, and with operator networks, giving you the flexibility to choose the right solution for you.
Our enterprise solution, PBX Recorder, integrates with multiple on-premise technologies, including Cisco, Mitel, Avaya, Unify, Alcatel-Lucent, and many others. Touch provides the PBX Recorder as a part of a comprehensive service offering.
Our Touch Call Recording Service records calls directly in the mobile network and the recordings are securely transferred to Touch Storage Centre via secure connections.
Touch is a certified partner with a growing number of mobile operators, such as Telenor, Telia, Phonero, Telavox, Deutsche Telecom and Singtel.
Touch also integrates with key business messaging and chat based solutions, such as Microsoft Teams, Bloomberg and Refinitiv Messenger.
Touch Recorder for Microsoft Teams supports all types of calls, including Teams-to-Teams calls, mobile Teams clients, conference calls and fixed line phone calls.
Over 50 digital communications channels – from mobile to fixed, from Microsoft Teams to Bloomberg and Refinitiv Messenger
Ensure compliance with national and international legislation, such as MiFID II, GDPR, Dodd-Frank and more
We can get you started, and we can on-board your users, quickly and efficiently – typically in less than a day
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solutionExplore
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfacesExplore
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-FrankExplore
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat servicesExplore
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficientlyExplore
“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."