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Touch call recording service

Standards
and compliance

How we comply with industry standards

ISO accreditation

Touch is fully compliant with the International Organisation for Standardisation (ISO) recognised standards for quality, security, safety and environmental management. Touch adheres to stringent standards to ensure that we continue to build inherently robust and environmentally friendly services that always deliver for our customers. Touch meets the following ISO standards:

kiwa certified ISO 9001 Norwegian Accreditation MSYS 004

ISO 9001: 2015 Quality Management Systems

It is our mission to become the leading exponent in this sector for customer service and quality in delivery. Compliance with this standard provides a structured approach to our commitment to the continuous improvement of our service and to our customer experience. Certification provides assurance that:

  • We have the systems in place to work with our customers to define both their current and future service requirements
  • We have systems in place to ensure our work is of the highest standard
  • Our workforce is competent with appropriate skills, resources and motivation to deliver excellent product
  • We only use services that meet our quality assurance standards

ISO 14001: 2015 Environmental Management System

Touch is committed to minimizing its impact on the environment and ISO 14001 is the cornerstone of our Environmental Management System. Certification provides assurance that Touch:

  • Has put in place procedures to design and proactively manage its facilities to minimize their impact on the environment
  • Proactively manages the operation of its facilities to minimize risk to the environment
  • Supports high environmental standards in its stakeholders and the local community
kiwa certified ISO 14001 Norwegian Accreditation MSYS 004
kiwa certified ISO 27001 Norwegian Accreditation MSYS 004

ISO 27001: 2022 Information Security Management System

ISO 27001 is the international standard that provides the specification for an Information Security Management System (ISMS). This systematic approach consists of people, processes, and technology that helps you protect and manage all your organization’s information through risk management with:

  • Information security system and policies
  • Organization focused on Information Security
  • Physical and Environmental Security
  • Human resources and operational security

Touch is Eco-lighthouse certified

Touch Call Recording also holds the 'Eco-Lighthouse' certification, a Norwegian certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.

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