COMPLIANCE CALL RECORDING PRICING

More than just a cost,
it’s part of your compliance programme

Pricing that fits the way regulated firms actually work.

Secure storage and management: compliance

One platform. Any channel.

How our pricing
works for you

Pricing for Touch Call Recording Service is based on three core components — with an optional fourth for firms looking to extend their setup.

This model is designed to give you full control and predictability.

1. Recording channels

A fixed monthly service fee per activated channel (e.g Microsoft Teams, mobile, PBX). Start small if needed — additional channels can be added at any time.

This is the foundation of your service.

Start small and scale
Fixed monthly fee per channel
Extend to cover all the comms channels your business uses

Secure storage and management: integration hub

2. Users per channel

You pay a monthly fee per user, per channel — including roles with admin rights (e.g. compliance, admin, QA).

No bundles or minimum. Scale as needed.

A one-time setup fee per user, per channel
No minimum user level
Start small and scale as you grow

3. Retention period

Choose how long recordings are retained. Flexible retention from days to 7+ years — aligned with your regulatory obligations.

Unlimited storage is included within the chosen retention period. There are no extra costs for data volume or the number of recordings.

No surprises. A model designed for control.

Retain recordings for as long as you need
One fee covers unlimited data storage
Meet your compliance retention obligations

4. Optional services

Extend your setup with AI tools, third-party integrations such as analytics and surveillance, as well as enterprise features like SSO and customer-managed encryption keys. We can also help you establish a complete historical archive for your legacy data.

Each service is optional, and typically priced with a one-time setup fee and a predictable monthly rate based on usage.

Adapt your solution to your business.

Enhance functionality with 3rd party tools
No minimum user level
Ask us about your integration needs

Compliance call recording pricing

At a glance

Clear, predictable pricing – easy to plan and budget for. A pricing model that scales with your business and needs.

Channels

Get started here
Choose your recording channels

Microsoft Teams
Mobile calls
PBX
SMS messages
Bloomberg & Refinitiv

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Users

Add your team
Monthly fee per user

No user minimum
Start small and scale to grow
One-time set up fee per user
Compliance & admin user roles
Full control and predictability

Explore

Retention

Keep your recordings
You choose how long

Retention from days
Up to 7+ years
Configure for compliance
Unlimited data storage
Secure, resilient, compliant

Explore

CUSTOMISABLE CALL RECORDING

Custom channels and integration – adapt to meet your needs

If you need to support new channels or integrate with an existing compliance stack, we can help with custom integrations.

New recording channels

If you need something beyond our growing list of channels, like a new integration with a new MNO, get in touch and we’ll be happy to help.

Enterprise software

We already support a wide range of third-party tools, such as analytics and surveillance systems – let us know what you need!

Legacy data management

Consolidate your records and archives into a single, unified repository of your compliance history through our fully managed data consolidation service.

WHAT’S ALWAYS INCLUDED

Everything you need to stay compliant - from day one

Regulated or not, the same high standards apply. Every Touch setup includes the same compliance-grade performance – regardless of your size or complexity.

Recording & Retention Compliance

Touch provides the compliance-grade infrastructure regulated firms rely on to capture, retain, and retrieve communications – and to demonstrate full compliance under MiFID II, Dodd-Frank, and MAS.

Privacy & Operational Resilience

Touch enables full compliance with GDPR, DORA, and the UK Privacy Act – with audit-ready access, granular controls, and proactive alignment with evolving requirements for data protection, resilience, and governance.

Data Residency Options

Choose where your recordings are stored – to meet regulatory, legal, or internal policy requirements.

Unlimited, Resilient Storage

No limits on data volume or number of recordings within the chosen retention period. Geo-redundant infrastructure and built-in disaster recovery ensure your data remains protected and accessible – always.

Secure by Design

Touch is built on a hardened, cloud-native architecture – with end-to-end encryption, audit trails, and role-based access as standard. We conduct regular third-party penetration tests and are certified for ISO 27001, ISO 9001, and ISO 14001.

Continuous Monitoring

We monitor the performance and uptime of our services 24/7. Our proactive approach provides service assurance to deliver the reliability and security on which regulated firms depend. Your service is protected by Touch.

Fully Managed Service

From onboarding and training to updates and expert support, we handle the complete service, so your compliance and IT teams can stay focused on oversight and operations.

Touch Compliance Portal

Included as standard, the portal gives compliance teams full oversight and access across more than 60 recording channels. A single pane of glass with policy-based access and audit-ready search and review capabilities puts you in charge.

Would you like to know more?

Find out more about Touch Call Recording Service and how this will benefit your business.

Get in touch

Built for teams of every size

Trusted by leading organisations – from Tier 1 banks to specialist investment firms

Whether you are running a cross-border compliance programme or equipping a lean team that needs oversight across multiple recording channels, Touch provides the reliability, scalability, and assurance you need.

For global enterprises with thousands of users

A fully managed service for a leading bank supporting thousands of users across multiple countries – recording Teams, mobile, PBX, Bloomberg chat and more – all under intense regulatory scrutiny.

For growing and specialist firms with hundreds of users

A boutique investment firm with hundreds of recorded users trusts Touch to ensure MiFID II, GDPR, and DORA compliance on Teams and mobile, with SIM-based integration and 5-year retention policies.

For specialist financial advisory firms with smaller teams

Touch records all client interactions via Teams and company-issued mobile devices for hundreds of users, delivering a fully managed EU-hosted service with complete compliance assurance and operational efficiency.

Want to learn more?