Secure
Secured, encrypted and stored safely for as long as you need
Compliance assured
Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR
No need for on-site equipment
You may be required to securely store and access your data, which can be tough if you don’t have the knowledge or expertise in house. You may be confronted with legal, statutory and industrial compliance requirements regarding personal data that require dedicated resources that you do not have. Touch can help – quickly, easily and without the need for on-site installations.
Our managed services provide a simple way to meet compliance and regulatory goals, as well as to capitalise on recordings for operational improvements. They are cost-effective and do not require large capital investments or the management of complex infrastructure.
Our expertise means that you don’t need training or to dedicate resources, boosting your productivity and efficiency.
Insight and compliance in a single platform
Call recordings contain rich data that offers valuable insights to businesses.
Touch helps you access the hidden value of your data, so you can secure essential insight into your customers and performance to enhance processes, train your team and to capture business intelligence.
Recordings can give a better, deeper understanding of your customers, helping you to retain them and deliver better services and support.
Encrypted, secure call recording as a service
Supports 50 different communication channels, Intuitive web interface for accessing recorded calls
Mirrored data storage for disaster recovery
Supported by experts, compliant with current and future legislation
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Mobile call recording
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
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PBX call recording
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
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Microsoft Teams recording
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
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Chat recording
Chat recording
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
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SMS recording
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
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GDPR, MiFID II compliant call recording for financial services
- Optimised for financial services and seamlessly integrated with call and chat channels
- Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
- Create a secure audit trail of your voice transactions
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Call recording and analytics for contact centres
- Seamless recording of multiple channels and communication streams
- Ideal for self-training of front-line agents and employees
- Integrates with Touch QMS call centre performance management tool
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Call recording and analytics for training & performance
- Transform employee training with flexible, intelligent quality management and evaluation
- Ideal for self-training of front-line agents and employees
- Touch QMS ensures compliance with all relevant legislation
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Network-based call recording for telecoms operators
- Secure, encrypted in-network call recording for telecoms operators
- Deployed and field-proven with Tier-1 telecoms operators
- Compliant with GDPR, MiFID II and other local, national and international regulations
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Trusted call recording for
any industry
Even Hovde“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
CEO, Touch -
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A reliable service with
proactive support
Lars Svenkerund“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
CTO, Touch -
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Recording across fixed, mobile and digital channels
Even Hovde“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
CEO, Touch -
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Designed for complex customer needs
Lars Svenkerund“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
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Touch evolves with your business
Lars Svenkerund"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."
CTO, Touch
