Secure
Secured, encrypted and stored safely for as long as you need
Compliance assured
Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR
No need for on-site equipment
You may be required to securely store and access your data, which can be tough if you don’t have the knowledge or expertise in house. You may be confronted with legal, statutory and industrial compliance requirements regarding personal data that require dedicated resources that you do not have. Touch can help – quickly, easily and without the need for on-site installations.
Our managed services provide a simple way to meet compliance and regulatory goals, as well as to capitalise on recordings for operational improvements. They are cost-effective and do not require large capital investments or the management of complex infrastructure.
Our expertise means that you don’t need training or to dedicate resources, boosting your productivity and efficiency.
Insight and compliance in a single platform
Call recordings contain rich data that offers valuable insights to businesses.
Touch helps you access the hidden value of your data, so you can secure essential insight into your customers and performance to enhance processes, train your team and to capture business intelligence.
Recordings can give a better, deeper understanding of your customers, helping you to retain them and deliver better services and support.
Encrypted, secure call recording as a service
Supports 50 different communication channels, Intuitive web interface for accessing recorded calls
Mirrored data storage for disaster recovery
Supported by experts, compliant with current and future legislation
