Secured, encrypted and stored safely for as long as you need
Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR
You may be required to securely store and access your data, which can be tough if you don’t have the knowledge or expertise in house. You may be confronted with legal, statutory and industrial compliance requirements regarding personal data that require dedicated resources that you do not have. Touch can help – quickly, easily and without the need for on-site installations.
Our managed services provide a simple way to meet compliance and regulatory goals, as well as to capitalise on recordings for operational improvements. They are cost-effective and do not require large capital investments or the management of complex infrastructure.
Our expertise means that you don’t need training or to dedicate resources, boosting your productivity and efficiency.
Call recordings contain rich data that offers valuable insights to businesses.
Touch helps you access the hidden value of your data, so you can secure essential insight into your customers and performance to enhance processes, train your team and to capture business intelligence.
Recordings can give a better, deeper understanding of your customers, helping you to retain them and deliver better services and support.
Supports 50 different communication channels, Intuitive web interface for accessing recorded calls
Supported by experts, compliant with current and future legislation
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solutionExplore
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfacesExplore
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-FrankExplore
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat servicesExplore
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficientlyExplore
“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."