Secured, encrypted and stored safely for as long as you need
Ensure your call recordings are compliant with MiFiD, Dodd-Frank and GDPR
The Markets in Financial Instruments Directive 2014/65/EU (known as ‘MiFID II’) is a pan-European regulation that provides stronger investor protection and transparency for your clients. MiFID II built on the previous MiFID regulation and has had even more impact on the financial landscape. MiFID II rules came into effect on 3 January 2017.
It introduced new requirements, including the recording and storage of all calls that are intended to result in a financial transaction. Anyone making a call in which they recommend products or aim to make a ‘transaction’, will have to record that call and store the recording for five years [ref. Article 16(7)]. Failure to comply can lead to significant penalties.
This pan-European requirement to retain recorded calls, both mobile and fixed, is a significant expansion of current European policies.
As a result, financial organisations must implement solutions that can record and store fixed and mobile calls, regardless of who owns the device.
MiFID II also contains a clear requirement for management to have effective control over policies relating to call recording. In addition, firms must monitor the recorded calls in order to ensure compliance with the regulatory requirements. This monitoring is specified as risk-based and proportional, so firms must implement monitoring programs to listen to recorded calls.
Touch has been helping companies to meet existing MiFID call recording requirements since 2010
Touch Call Recording Service supports over 50 digital channels, including Microsoft Teams, Bloomberg and Refinitiv Chat
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solutionExplore
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfacesExplore
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-FrankExplore
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat servicesExplore
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficientlyExplore
“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."