One platform. Any channel.
Multi-channel Coverage
Over 50 digital communications channels – from mobile to fixed, from Microsoft Teams to Bloomberg and Refinitiv Messenger
Fully compliant and assured
Ensure compliance with national and international legislation, such as MiFID II, GDPR, Dodd-Frank and more
Training & performance analytics
Performance management tools for structured staff training programmes with self-training and team leader evaluation
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Mobile call recording
A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
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PBX call recording
PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
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Microsoft Teams recording
Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
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Chat recording
Chat recording
A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
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SMS recording
Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
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GDPR, MiFID II compliant call recording for financial services
- Optimised for financial services and seamlessly integrated with call and chat channels
- Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
- Create a secure audit trail of your voice transactions
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Call recording and analytics for contact centres
- Seamless recording of multiple channels and communication streams
- Ideal for self-training of front-line agents and employees
- Integrates with Touch QMS call centre performance management tool
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Call recording and analytics for training & performance
- Transform employee training with flexible, intelligent quality management and evaluation
- Ideal for self-training of front-line agents and employees
- Touch QMS ensures compliance with all relevant legislation
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Network-based call recording for telecoms operators
- Secure, encrypted in-network call recording for telecoms operators
- Deployed and field-proven with Tier-1 telecoms operators
- Compliant with GDPR, MiFID II and other local, national and international regulations
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Trusted call recording for
any industry
Even Hovde“Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”
CEO, Touch -
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A reliable service with
proactive support
Lars Svenkerund“Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”
CTO, Touch -
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Recording across fixed, mobile and digital channels
Even Hovde“Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”
CEO, Touch -
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Designed for complex customer needs
Lars Svenkerund“As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”
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Touch evolves with your business
Lars Svenkerund"Call recording is a fast evolving business so you must be agile to keep pace. Our fast deployment of new channels and compliance regulations means peace of mind for the future."
CTO, Touch
