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Touch: call recording as a service

Record your business
calls in one place.
Keep in Touch.

A complete solution for recording and storing all your digital communication
Get in touch

One platform. Any channel.

  • CISCO logo
  • Microsoft Teams logo
  • Telenor logo
  • Zisson logo
  • Phonero logo
  • Bloomberg logo
  • Mitel logo
  • Genesys logo
  • Speakerbus logo
  • Singtel logo
  • Puzzel logo
  • TDC Erhverv logo
  • Unifon logo
  • Telavox logo
  • Avaya logo
  • 3CX logo
  • Telia logo
  • Telekom logo
  • Uni-Tel logo
  • Three logo
  • Swyx logo
  • Unify logo
  • Vergic logo
  • Refinitiv logo
  • Amazon Connect logo
  • Zoom logo
  • Webex logo
  • Microsoft Active Directory logo
  • ServiceNow logo
  • Okta logo
Comprehensive call recording for business

A complete managed service
Compliance Call Recording

Secure, compliant and ready for integration with your communications channels

Multi-channel Coverage

Over 50 digital communications channels – from mobile to fixed, from Microsoft Teams to Bloomberg and Refinitiv Messenger

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Fully compliant and assured

Ensure compliance with national and international legislation, such as MiFID II, GDPR, Dodd-Frank and more

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Training & performance analytics

Performance management tools for structured staff training programmes with self-training and team leader evaluation

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Multi-channel call recording as a service

Record all your business-critical channels in one place

A complete, managed solution for recording, storing and accessing fixed and mobile voice calls, and digital communication
  • Man holding mobile phone

    Mobile call recording

    A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution

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  • Data centre

    PBX call recording

    PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces

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  • Jigsaw men doing high-five

    Microsoft Teams recording

    Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank

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  • Chat recording

    Chat recording

    A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services

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  • SMS recording

    Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently

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Call recording for finance, contact centres and operators

Solutions for a
business like yours

Secure, compliant and ready for integration with your communications channels
  • Person holding desk telephone

    GDPR, MiFID II compliant call recording for financial services

    • Optimised for financial services and seamlessly integrated with call and chat channels
    • Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
    • Create a secure audit trail of your voice transactions
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  • Man with headset smiling

    Call recording and analytics for contact centres

    • Seamless recording of multiple channels and communication streams
    • Ideal for self-training of front-line agents and employees
    • Integrates with Touch QMS call centre performance management tool
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  • Call recording and analytics for training & performance

    • Transform employee training with flexible, intelligent quality management and evaluation
    • Ideal for self-training of front-line agents and employees
    • Touch QMS ensures compliance with all relevant legislation
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  • Network cables

    Network-based call recording for telecoms operators

    • Secure, encrypted in-network call recording for telecoms operators
    • Deployed and field-proven with Tier-1 telecoms operators
    • Compliant with GDPR, MiFID II and other local, national and international regulations
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Multi-channel call recording as a service

Touch Call Recording Service
Business-critical performance

The first company in Europe to offer Call Recording as a Service, Touch is a regional market leader with a large and growing blue-chip user base
100%

Service Uptime

Outstanding service levels monitored 24/7/365
43,700

Daily recording searches

Web-based access to recordings, reporting and configuration
50+

Channels recorded

Recordings are enabled across multiple systems and operators

  • Trusted call recording for
    any industry

    “Touch Call Recording Service is tailored to meet our customers’ business challenges with seamless and flexible recording capabilities.”

    Even Hovde
    CEO, Touch

  • A reliable service with
    proactive support

    “Our dedication to customer support has allowed us to develop and nurture long-standing relationships with many of the region’s leading enterprises and regulated organisations.”

    Lars Svenkerund
    CTO, Touch

  • Recording across fixed, mobile and digital channels

    “Touch Call Recording Service is a complete, integrated solution for multi-channel and omni-channel recording. Touch is available to any business and enterprise.”

    Even Hovde
    CEO, Touch

  • Designed for complex customer needs

    “As the first business to launch call-recording-as-a-service to the Nordics we understand the specific, often unique requirements for recording of fixed, mobile and digital channels. We deliver, every time.”

    Lars Svenkerund
    CTO, Touch

  • Touch evolves with your business

    "Call recording is a fast evolving business so you must be agile to keep pace.  Our fast deployment of new channels and compliance regulations means peace of mind for the future."

    Lars Svenkerund
    CTO, Touch
Sign up today with touch call recording service

Get started with Touch Call Recording Service

Start recording in minutes, not months. Need something specific? Get in touch.
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ENVIRONMENTAL CERTIFICATION

Touch is
Eco-lighthouse
certified

Touch Call Recording was recently awarded 'eco-lighthouse' certification, Norway's most widely used certification scheme for enterprises seeking to document their environmental efforts and demonstrate social responsibility.
Eco-lighthouse logo