One platform. Any channel.
Recording solutions designed around your objectives
Compliance
Training and QA
Multi-channel coverage
About Touch Call Recording as a Service
Touch is a trusted provider of services for recording, storing and accessing fixed and mobile voice calls, and digital communications.
Our Call Recording as a Service enables companies to meet a wide range of requirements, including compliance (MiFID, MiFID II, GDPR, Dodd-Frank and more), documentation, dispute resolution, quality assurance, risk management, audit trails, training, and much more.
As the first company in Europe to offer Call Recording as a Service and as a regional market leader, we have the heritage and expertise to deliver the robust solutions our customers demand.
Record. Secure. Store. Protect.
Secure
Standards compliant
Operator independent
Dedicated support
Access via web portal
Omni-channel
Industries
Recording for contact centres
Recording for financial services
B2B services for operators
Get started with ease
Touch Call Recording as a Service is network-based and device independent. It requires no changes to devices, avoids insecure and ineffective applications. Users can easily be provisioned. Once active, there’s no user intervention or requirements. Storage is automatic – it just works, backed by our expert managed service team. It can be deployed seamlessly, reaching all personnel, quickly and easily.
Compliance for legal requirements
If your business is covered by legislation that governs how and when you need to record calls, or how they must be protected, you need a partner that you can depend on. Touch Call Recording as a Service is a flexible solution that ensures you meet legal obligations, with no disruption, reducing costs and ensuring effective coverage.
Flexible storage – protected and secure
All recorded calls and stored data is fully protected, with advanced encryption. Our storage facilities are geo-redundant with mirroring across each site. Your data is secure and can be held as long as demanded by relevant legislation. Capacity grows with your team, so the organisation can scale, with no limits, helping you face the future with confidence.
The Touch Approach
Recording as a Service
Delivered from the cloud, a simple path to meet compliance and regulatory goals
Secure
Encrypted, secure data storage. Helping you to meet you compliance requirements
Powerful
Comprehensive, powerful and capable, helping you to meet business challenges
Get in touch
Curious how Touch Call Recording could help you with your recording requirements?
If you’d like to arrange a call with one of our experts to talk about any of our solutions, please fill in the contact form provided.
Request a callback
Complete the contact form to request a callback and one of our experts will be in touch.