Touch: call recording as a service

Record your business
calls in one place.
Keep in Touch.

A complete solution for recording and storing all your digital communication

Get in touch

One platform. Any channel.

Comprehensive call recording for business

A complete managed service
Compliance Call Recording

Secure, compliant and ready for integration with your communications channels

Over 50 digital communications channels – from mobile to fixed, from Microsoft Teams to Bloomberg and Refinitiv Messenger

Ensure compliance with national and international legislation, such as MiFID II, GDPR, Dodd-Frank and more

Performance management tools for structured staff training programmes with self-training and team leader evaluation

Multi-channel call recording as a service

A complete, managed solution for recording, storing and accessing fixed and mobile voice calls, and digital communication

Mobile call recording

A complete network-based solution for your mobile and remote workforce, easily integrated for a seamless solution
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PBX call recording

PBX call recording for cloud-based and on-premise PBX solutions, compatible with all relevant interfaces
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Microsoft Teams recording

Teams recording, directly integrated with Microsoft enabling full compliance with regulations such as GDPR, MiFID II and Dodd-Frank
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Chat recording

Chat recording

A complete solution for the capture and storage of conversations on Bloomberg Chat, Refinitiv Messenger and other chat services
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SMS recording

Extend recording to SMS channels, so you can cover even more customer interactions, securely and efficiently
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Call recording for finance, contact centres and operators

Secure, compliant and ready for integration with your communications channels

GDPR, MiFID II compliant call recording for financial services
- Optimised for financial services and seamlessly integrated with call and chat channels
- Compliant with MiFID II, Dodd-Frank, FCA and other legal and regulatory requirements
- Create a secure audit trail of your voice transactions
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Call recording and analytics for contact centres
- Seamless recording of multiple channels and communication streams
- Ideal for self-training of front-line agents and employees
- Integrates with Touch QMS call centre performance management tool
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Call recording and analytics for training & performance
- Transform employee training with flexible, intelligent quality management and evaluation
- Ideal for self-training of front-line agents and employees
- Touch QMS ensures compliance with all relevant legislation
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Network-based call recording for telecoms operators
- Secure, encrypted in-network call recording for telecoms operators
- Deployed and field-proven with Tier-1 telecoms operators
- Compliant with GDPR, MiFID II and other local, national and international regulations
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Multi-channel call recording as a service

The first company in Europe to offer Call Recording as a Service, Touch is a regional market leader with a large and growing blue-chip user base

100%

Outstanding service levels monitored 24/7/365

43,700

Web-based access to recordings, reporting and configuration

50+

Recordings are enabled across multiple systems and operators