Call Recording
as a Service

A complete service for recording, storing and accessing fixed and mobile voice calls, and digital communications.
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About Touch

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Touch is a trusted provider of services for recording, storing and accessing fixed and mobile voice calls, and digital communications. Our comprehensive Call Recording as a Service helps companies meet compliance obligations, and unlock hidden value in their data.

As the first company in Europe to offer Call Recording as a Service and as a regional market leader, we have the heritage and expertise to deliver the robust solutions our customers demand.

Record. Secure. Store. Protect.

touch recording
for…
  • telenor
  • Alcatel Lucent
  • Cisco
  • icenet
  • Mitel
  • Unify
  • 3CX
  • Telavox
  • Skype for business
  • Bloomberg
  • Avaya
  • Puzzel
  • Phonero
  • Zisson
  • Genesys
  • Refinitiv
  • Trusted Singtel
  • Telia
  • Microsoft Teams
  • Telekom

Call Recording as a Service

Touch call recording services enable companies to meet a wide range of requirements, including compliance (MiFID, MiFID II, GDPR, and more), documentation, dispute resolution, quality assurance, risk management, audit trails, training, and much more.

Our call recording services enable customers to boost productivity, add value to their communications, unlock rich insights into performance, and deliver improved customer service.

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secure call recording

Secure

standards compliant call recording

Standards compliant

operator independent call recording

Operator independent

Dedicated support for call recording

Dedicated support

Access call recordings via web portal

Access via web portal

call recording as a service

Call Recording as a Service

Secure call recording

All recorded calls and stored data is fully protected, through advanced encryption, and with redundancy and disaster recovery ensured through mirroring at multiple sites. We have been storing customers’ call recording data securely and reliably for over a decade.

Data is encrypted according to ETSI TR 102 661, while an easy-to-use web-interface offers advanced search and retrieval capabilities, including hierarchical-based protection that enables restricted access and permission levels. Trust Touch to keep your data secure.

Our call recording service is compliant with:

  • MiFID
  • MiFID II
  • General Data Protection Regulation (GDPR)
  • Vertical industry requirements
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The Touch Approach

cloud based

Recording as a Service

Delivered from the cloud, a simple path to meet compliance and regulatory goals

secure

Secure

Encrypted, secure data storage. Helping you to meet you compliance requirements

powerful

Powerful

Comprehensive, powerful and capable, helping you to meet business challenges

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Get in touch

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If you have an enquiry or a question, send an email to Even Hovde, one of our experts.

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